Return / Exchange Policy
We stand behind our goods and services and want customers to be satisfied with them. Before every package leaves our facility, it is carefully checked by our fulfillment team. If you receive an item that has any damage, you must notify our Customer Service team immediately.
We do not issue returns/refunds under any circumstances and exchanges in limited circumstances.
Within Nigeria – To process and exchange within Nigeria we must be informed via phone, Instagram or email within 24 hours of delivery. Note that communication after this timing will not result in any exchange. Acorns n Gold will not be responsible for the shipping cost of product returns or exchange. This cost will be the responsibility of the customer and the initial shipping cost would be moved to the customer to process refunds and exchanges
International – We allow 3 days for international exchanges from the date of delivery.
Opening Packages
Please open your packages with care, and do NOT cut open your package with scissors. We will not accept the return of an item that was damaged when opening the package.
Eligibility
To be eligible for an exchange, your item must be unused, in its original condition and original packaging that it was received. EXCHANGES WILL NOT BE GRANTED UNLESS ALL OF THE FOLLOWING CONDITIONS ARE MET:
- The hang tag is in tact
- No rips, cuts, or tears in the fabric
- No stains on the garment
We handle exchanges on a case-by-case basis with the ultimate objective of making our customers happy. All returned items must be picked up by a courier service designated by us after payment for dispatch has been made. Clients are also not permitted to do drop off without pre-informing us and receiving a go ahead from us, in any instance where no go ahead is given, the goods will still be thought of as being in the customers care.
Proof of Purchase:
Returns must be accompanied by a receipt or other proof of purchase.
Non-returnable items:
Gift cards; sale items, discounted items.
Sale items
Only regular priced items may be refunded or eligible for exchange, unfortunately sale items or promotional items (when a discount code is applied) cannot be refunded and do not qualify for exchanges. This includes items given under free shipping promotions.
Refunds (Not applicable in most instances)
We do not do refunds under any circumstance unless when the product is damaged at the point of receipt and immediately returned to the dispatch.
Your returned item is received and inspected, you will be notified electronically of the status of your return request.
All refunds will be credited to your original form of payment or a Company Gift Card. When returning a gift, you’ll receive your refund only on a Comapny Gift Card. If we choose to provide a refund:
- Shipping Charges: Unfortunately, we cannot refund shipping charges.
Exchanges
We only replace items if they are defective or damaged at the point of delivery. If you request an exchange for the same item, please contact Customer Care via email at: Company email.
Clients cannot make requests for returns on basis of fabric quality, design or color as clients are expected to have made all such inquiries at the point of purchase or before. The company is not liable for any misunderstanding or lack of information on the part of the customer.
Please note, we do NOT accept returns or exchanges for wrong size selection, we have a size guide detailed on the site to aid with selecting the right size, kindly check this as 99.9% of the time, the item will fit great if the closest size is selected. We also offer custom sizing at a fee for shoppers in between sizes.
As a rule we do not make new outfits for exchanges regardless of the prevailing circumstances. Discounted items do not qualify for any form of exchange or compensation.
Cost of exchanges including courier and handling charges are always borne by the client.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
Shipping Address:
We will revert on a shipping address and point based on the city of purchase, mainly it will be a Lagos, Nigeria address.
Note: Customers shipping items of N20,000 or more should consider using a track-able shipping service or purchasing shipping insurance.
Receipt of returned merchandise cannot be guaranteed. The onus is solely on the customer to follow up, no liability will be borne for items lost in transit. We advise clients to use only trusted delivery services that offer insurance on items dispatched.
Third Party Requests
In all instances returns or questions regarding returns/exchanges will only be attended to if sent by the purchasing party. No agent, friend, family member or associate of the purchasing party may request for such information and or feedback as regards such circumstances. In all instances the company will not honor such request and such information is deemed private and personal to the purchasing party.
Order Cancellations
Customers have 3 hours post order to cancel their orders, orders not cancelled within this time frame will result in a 50% surcharge on the total cost of the order. This also applies to material changes in the order such as size, fabric, length, address etc. It is the responsibility of the client in all instances to provide accurate information when making an order, failure to do so will not result in any form of compensation.
- We will like give refunds. Not just exchange. 2 weeks from the Time of purchase. Exchange and refund. But not shipping costs
Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using the https://acornsngold.com website (the “Service”) operated by Acorns n Gold Boutique (“us”, “we”, or “our”).
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.
By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.
Accounts
When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.
You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.
You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.
Links To Other Web Sites
Our Service may contain links to third-party web sites or services that are not owned or controlled by Acorns n Gold Boutique.
Acorns n Gold Boutique has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Acorns n Gold Boutique shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.
We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.
Termination
We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.
All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.
We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.
Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service.
All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.
Governing Law
These Terms shall be governed and construed in accordance with the laws of Nigeria, without regard to its conflict of law provisions.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.
Changes
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.
Contact Us
If you have any questions about these Terms, please contact us.